Yatra Online — Worst disappointing service from yatra.com | |||||
My name is Abhishek and I have booked a trip with yatra with YH2006304 for bali. This was honeymoon trip.My travel consultant name is rishabh kaushik. i was first time went outside india so i asked from rishabh kaushik that from where we should buy foreign currency then he said buy from airport in very low charge. i purchase $ 650 from delhi airport. in bali airport i have reexchange money in local currency from bali airport. i have to bear for only for exchange the curreny approx 8000. when i asked after trip from outsider authorized exchange office then i realized that this exchange work can be done with in rs.[protected] only. i waste approx rs. 6, 000 for exchanging the money. yatra.com wrongly suggest me . they should provide both option in suggestion to client. and other things consultant promise me that u will get special decorated room with welcomed by cake and flowers in hotel. but it was not happened with me and room bathroom is very very very small . I forget to click pic of bathroom. we get dinner coupon from yatra in last time and coupon given date also wrong total 4 day 4 dinner coupon provide but 2 dinner coupon date was same. when I complaint regarding this at bali through mail to yatra then mr. rishabh kaushik just given me a number of bali local person and said that you have to contact with them. if I have to arrange all this type of things then why I have booked trip through yatra. I called 2 times local person and hotel was charged very huge amount for local call. who will bear for it. and response of yatra is not good. very bad experience with yatra. From Abhishek[protected] Was this information helpful? | |||||
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
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I am waiting for your reply
Dear Abhishek,
Please accept our sincerest apologies for the inconvenience faced by you during your holidays to Bali. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur.
Once again, We would really appreciate if you would allow us another chance to organise your future holidays, as we truly value your support and association.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com
Best Regards,
Yatra Care
Please accept our sincerest apologies for the inconvenience faced by you during your holidays to Bali. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur.
Once again, We would really appreciate if you would allow us another chance to organise your future holidays, as we truly value your support and association.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com
Best Regards,
Yatra Care
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Greetings from Yatra.com
We sincerely apologize for the inconvenience caused. We have shared this feedback with our concerned team. Kindly allow us time to investigate this matter. We assure you the resolution at the earliest and request your patience in the interim.
Regards,
Yatra Care