Yatra Online / Yatratrip.in — Amount debited but ticket not booked

I tried to book a bus ticket from namakkal to chennai on madhan travels on (28.05.2023), The amount got credited from my bank account for booking but the ticket is not confirmed.
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Hi. Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payments on our portal, we are getting this checked and will update you at the earliest. Regards Yatra Care
Dear Ragul, Greetings from Yatra.com! We are not able to search for any booking/transaction with the shared screenshot, would request you to kindly share the below-requested details to check and take it further. Regards Yatra Care

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by the bank
Email ID (Used while booking)

Please send us the above details along with your latest bank statement in a PDF format.

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