Yatra Online / Yatratrip.in — Amount deducted but the booking is not done

Hi,

Booking I'd number[protected] where I booked a hotel and my money got deducted. I had used a gift voucher as well, which was applied and deducted and my yatra e- cash has been deducted.

With all of this my hotel is not booked.
When I go to the self care service I it says booking I'd doesn't exist. But money is deducted from every place for this booking. I can provide transaction details as well.

I tried reaching yatra support team but no response. It would be really great to get my money back