Yatra Online / Yatratrip.in — Amount deducted but ticket not booked ref no ya 29764444

Dheeraj Pd

Dec 26, 2021

Website:

Yatra.com

I tried to book ticket on Yatra.con but amount was deducted but no ticket was booked. I have been following up for refund since 16.12.2021 complaints ref no ya:29764444 but each time I get assurance to resolve the issue in next 48 to 78 hr. It is going to be 15 days since amount was deducted but it since Yatra.com is deliberately delaying the refund.

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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Comments

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 27, 2021

Verified Support

Hi, Greetings from Yatra.com! As checked, you are already in conversation with us on the email thread and required information/ details has been shared with you. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care

Dheeraj Pd's [Complaint's author] reply, Dec 29, 2021

I sent several email on the thread but each time I get the same reply that you are looking into the matter and resolve it in next 24 to 72 hrs . Check your email trail and it is going on endlessly. It seems you are simply delaying the refund process without any valid reason.

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 29, 2021

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that the request has already been forwarded to update the payment of INR 40765 under Yatra reference number[protected] and initiate the refund for your booking. We would request you to please allow us 7-10 working days to further address your refund query and solicit your patience. Regards, Yatra Care