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Yatra Online / YatraTrip.in

[Resolved]  Yatra Online / Yatratrip.in — Amount deducted but train ticket not booked

I tried to book train ticket (Bareilly to jaipur) from Yatra mobile application on 23 march 2022, after doing payment successful of Rs 455.40 through google pay, i did not received my tickets.
Also after checking in my account of yatra.com, it is not showing any booking that i did on 23 march 2022
I have checked the issue in google pay & my bank they both notified me that money was credited to yatra.com from my account.
am attaching the screenshot of the payment done via google pay
+1 photos
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May 8, 2022
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Mar 24, 2022
Yatra Online / YatraTrip.in Customer Care's response Dear Deepak,

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal. Request you to kindly share the email ID used for the booking for us to check and assist you accordingly.

Regards
Yatra Care
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Comments

My issue is resolved. Thanks to yatra for fast solving issue.
Reply
Yatra Online / YatraTrip.in Customer Care's response, Mar 25, 2022
Verified Support
Hi, Greetings from Yatra.com! We value your association with us. Thanks for giving us the opportunity to serve you. Your Sincerely, Yatra Care

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