Yatra Online / Yatratrip.in — Amount got Debited but no booking done

Today morning I was booking ticket from Indore to Ranchi via your platform. An amount for Rs 3498 was debited from my account, I selected Paytm for payment, and it was successful. But the page did not redirect to Yatra and It displayed, sorry for inconvenience please contact customer care. There was no history for my booking as well. You people even do not have an active customer service. I am attaching Screenshots for payments. I want my refund asap.

Below is response from paytm CC:

Don’t worry! Please reach out to the merchant to check and confirm the payment status. You can mention order ID: [protected][protected]
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Dear Avinav, Greetings from Yatra.com! We are sorry to hear about the issue you faced while making a payment on our portal. As checked booking was not confirmed, hence the paid amount INR 3498 is under process from our end. Yatra takes 24-48 working hours to process the refund. Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account. Regards, Yatra Care
Hi, Greetings from Yatra.com! We would like to inform you that your refund of INR 3498 is under process from our end. Yatra takes 24-48 working hours to process the refund. Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account. Regards, Yatra Care

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