Yatra Online / Yatratrip.in — Amount got deducted from bank but hotel booking not confirmed

Yatra Online / Yatratrip.in — Amount got deducted from bank but hotel booking not confirmed

A Arnab1_Pal from Kolkata, West Bengal Sep 30, 2023 Oct 3, 2023 This thread was updated on Oct 3, 2023

Post filling the online Yatra Form for hotel booking, amount got deducted from bank account but hotel booking failed as reported by yatra online. Suprised to see that post failure of booking there is no email or SMS stating that booking failed and that amount will be refunded in X days. Also in booking section of the app or online portal there is no record of a failed transaction and that refund is in process. Post which I tried to connect to "Contact Us" section in portal to which a bot was replying with already predefined messages and no communication for my failed transaction. there was a feedback option in which i mentioned this details to which i got a response that yatra will get back to your mail id in sometime for which i am still waiting. Please attend the issue ASAP and share timeline for refund of the deducted amount. +1 photos Was this information helpful? No (0) Yes (0)
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Oct 02, 2023 Yatra Online / YatraTrip.in Customer Care's response Dear Arnab, Greetings from Yatra.com! We are sorry to hear about the issue you faced while making a payment on our portal, request to kindly share the email address used and the amount charged for the booking to check and take it further. Regards Yatra Care Oct 03, 2023 Updated by Arnab1_Pal Email Id- bob.[protected]@gmail.com Amount Debited -- 10050 (Reflecting in my bank statement) Yatra Reference number received on email - YA:39942415 (Where in one email your executive is saying on 30th Sep Amount is received by Yatra and refund will be initiated and in another email another executive is saying it will take more 24 hrs and yet to get the response)
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