[Resolved] Yatra Online / Yatratrip.in — Amount has been deducted but no booking confirmation.

Kevin Noronha

Jan 11, 2022

Website:

www.yatra.com

I, John B. Noronha had initiated an airplane ticket on www.yatra.com, on entering the details I proceeded and successfully completed with the payment of ₹5121.00 with UPI app (Google Pay). The amount has been deducted from my bank(Kotak Mahindra) but there was no confirmation on the ticket nor there has been a refund of my amount. I have sent mails to the customer care of the merchant but there has been no response to my queries.
Most of their telecommunication numbers have ceased to exist and the rest are bots with complaints stored and Goin unheard of. Hence I seeked the help of this site as many fellow users have undergone the same issue with yatra.com I have attached the required screen shots with this complaint

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Feb 23, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Jan 11, 2022

Updated by Kevin Noronha Email ID used for booking : [protected]@gmail.com

Verified Support

Jan 12, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used for making the booking to enable us to check the details and assist you. Please note we are unable to find any details with the given email id ([protected]@gmail.com). Kindly confirm if any other email id used for making the booking. Regards, Yatra Care

Jan 13, 2022

Updated by Kevin Noronha The mail we used to initiate the booking was [protected]@gmail.com, because the amount was deducted and no booking was confirmed, it is an expected result to not find any previous booking as thus was our first experience with yatra. I have attached the screen shot of my profile

Verified Support

Jan 13, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! Thank you for sharing the details, As checked with the given email id, there is no booking confirmed. Further, we have forwarded the request to check the payment status and will get back to you with an update via email/call within 48-72 working hours. Please note if the amount is charged to us the same will be refunded from our end. We appreciate your patience in this. Regards, Yatra Care

Verified Support

Jan 17, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Kevin,

Greetings from Yatra.com!

As we checked and found that as per the update received and they confirmed that the email ID used at the time of booking was [protected]@yahoo.com and the booking was confirmed under the Yatra booking reference number[protected].

Regards
Yatra Care