Yatra Online / Yatratrip.in — Booking error / Misconnection flight from your end [[protected]]

Good Morning,

Regards,

Hello, I have a booking with SriLankan Airlines with the Booking confirmation ID 6CMOLW. The passenger & itinerary details are as follows -

Passenger - MANNEM VENKATA SAI CHARAN
Airline booking ID - 6CMOLW
Phone number - [protected]
Email - [protected]@gmail.com

HYD (05:25) - CMB (07:20) | June 21, 2022
CMB (13:05) - LHR (20:00) | June 21, 2022
LHR (12:40) - YYC (14:30) | June 22, 2022

However, I got an email yesterday, from [protected]@srilankan.com saying that My first flight on June 21, 2022 | HYD - LHR was canceled & reaccomodated for a flight on June 22, 2022 | HYD - LHR.

I was bit worried and contacted the Online Chat support of SriLankan Airlines and the representative said that first two flights were reallocated as follows -

HYD (21:20) - CMB (23:15) | June 22, 2022
CMB (13:05) - LHR (20:00) | June 23, 2022

But the 3rd flight wasn’t reallocated
LHR (12:40) - YYC (14:30) | June 22, 2022
{Misconnection}

And the representative said that there is a transit error in LHR and I need to contact you in-order to get my flight from LHR - YYC reallocated.

So I request you to please look into this and assist me a with a proper SINGLE / ONE ticket for the booking 6CMOLW.

Note - 1) Please note that, as the flight cancellation and reallocation are in your side (SriLankan Airlines), I will get a free change and I am aware that I do not need to bear any extra charges. 2) Please also note that, I do not need a separately booked tickets for this booking as there will be immigration issues for me if you do so. Therefore, kindly provide me a with a SINGLE / ONE Ticket with a complete itinerary from HYD - YYC.

Airline is asking to contact you “YATRA” about this as I made booking through you.

I request you to put this query / booking error on high priority to clear this error. Please reply asap. I am looking for alternative flight from LHR - YYC as there is a Misconnection.

Thank you,