Yatra Online / Yatratrip.in — Bus Ticket DELAYed Refund

Santhu4444

from Bengaluru, Karnataka

Jan 4, 2022

Address:

Gurgaon

Cheaters,

I booked a bus ticket on November 27th with my gift card and the transaction was pending for half a day. And later it was canceled and I had to pay more price for tickets as the price was increased. Now after 15 days, when I tried to book tickets again on your fraud website with my Gift Card balance which should have had 2200 as the balance is showing as Zero balance. What the hell is this? You have taken 2200 for your fraud activities? If you do not refund this. I will be filing an FIR with the Police for fraudulent activities. I have marked your CEO too. I have attached booking details for Nov 27th booking for your reference. You can contact me on [protected].

Latest update : Its been 45 days and yet refund not processed yet. I had to pay money from my wallet even though I had 2200 in Gift card which is yet to be refunded from Yatra. I want my refund + compensation for this torture.

Registered email address : santhosh.[protected]@gmail.com

+3 photos

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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Santhu,

Greetings from Yatra.com!

We regret the inconvenience caused and the delay and thank you for your patience. We would like to inform you that your amount of INR 2188/- has been credited to your gift card, request you to kindly check.

Regards
Yatra Care

Jan 19, 2022

Updated by Santhu4444 I am not happy with the resolution. They get to keep customer's money in fraudulent ways for 45 days and we fight with them for 45 days with no response from company. I demand compensation for delay in processing the refunds.

Verified Support

Jan 23, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Santhu, Greetings from Yatra.com! We have taken up a serious note & feedback has been shared with the concerned team for further improvement. We shall certainly try our level best to provide you satisfactory services in future. Regards Yatra Care

Jan 23, 2022

Updated by Santhu4444 No. Don't need standard responses. Where the hell was you and your team since 45 days.