Yatra Online / Yatratrip.in — Cancellation protection

Yatra Online / Yatratrip.in — Cancellation protection - No response inspite of follow up

S Savs S Dec 23, 2021 Dec 31, 2021 This thread was updated on Dec 31, 2021

Yatra team - instead of multiple follow ups to clarify and confirm before and after cancellation I still do not have the liberty insurance details to follow up for the claim Reference # 'YA:29593444' CDXDFGVCJVCHGFJHNB30 Was this information helpful? No (0) Yes (0)
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 31, 2021

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly make the payment of INR 2636 so we can forward the request to generated the Liberty Insurance policy number. Once the policy issued, you will able to claim the refund with Liberty Insurance. Regards, Yatra Care
Payment link: https://secure.yatra.com/sapg/checkout/panel/paymentPanel.htm

Savs S's [Complaint's author] reply, Jan 3, 2022

Seriously Yatra customer service what exactly are you upto. I have already paid the 2636 at the time of booking and hence asking for liberty insurance policy number to make the claim. Can someone call me. This seems to be a scam of sorts, I am just getting mails from your team for 48-72 hours from the last one month but there seems to be no closure.