[Resolved] Yatra Online / Yatratrip.in — Cash debited ticket not booked

[Resolved] Yatra Online / Yatratrip.in — Cash debited ticket not booked

P Prathi Hannah Apr 13, 2022 Apr 16, 2022 This thread was updated on Apr 16, 2022

I tried to book a bus ticket on Yatra and when I made the payment the cash was debited from my ICICI account but ticket was not booked and received a message stating payment not received. Tried to contact Yatra regarding the same but no use. Only keep getting bot messages which makes no sense, ?? Is this how you treat your customers?? I have transaction summary and text received after account was debited. I see so many similar complaints. Where is my solution... +1 photos Was this information helpful? No (0) Yes (0)
May 20, 2022 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Apr 14, 2022 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share email id used for making the booking to enable us to check the details and assist you. Regards, Yatra Care Apr 14, 2022 Updated by Prathi Hannah prathisweety.[protected]@gmail.com. i can share the transaction summary as well. Kindly initiate the refund Verified Support Apr 16, 2022 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We have checked the payment status at our end, the payment of INR 1785 has not been received. Your Bank should auto reverse the amount within 2-4 working days. Would request you to kindly connect with your Bank for further details. Please feel free to connect with us again if required. Thanks, Yatra Care
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