[Resolved] Yatra Online / Yatratrip.in — Charging 100% cancellation fees in this omicron pandemic!

[Resolved] Yatra Online / Yatratrip.in — Charging 100% cancellation fees in this omicron pandemic!

S Smsarkar from Kolkata, West Bengal Jan 2, 2022 Jan 2, 2022 This thread was updated on Jan 2, 2022

They have no human available contact number. If you call on their number they will say write email and then cut the phone. Due to the omicron outbreak, we canceled our traveling plan. Therefore we want to cancel our tickets for 4 people including senior citizens. But Yatra is taking 100% cancellation fees ! Showing ZERO refund for our booking Rs. 8250. Taking our total Rs. 8250 money in this pandemic situation. How inhuman! We asked them for some options to reduce the charges. But no reply from them, automatic message and closing support tickets saying resolved without our reply. Booking Ref No.[protected] Was this information helpful? No (0) Yes (0)
Feb 7, 2022 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Jan 02, 2022 Updated by Smsarkar They are even taking discount money from our refund! How silly is that? Verified Support Jan 02, 2022 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that your flight is confirmed and on time with the Airline and if you wish to cancel your booking then charges would be applicable as per the cancellation policy and post deduction of applicable cancellation charges, there is no refund due for your booking. Also, we would like to inform you that incase if you are looking for waiver on cancellation charges, kindly connect with the Airline. Regards, Yatra Care
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