Yatra Online / Yatratrip.in — Credit Shell cancellation and Refund

Dear Sir,

I have booked the air ticket from Yatra App. i have received sms and communication that due to covid 19 / pandemic situation the amount will be in credit shell from both airlines till 28 feb 2021.

Details mentioned below
Spice Jet PNR number :UC8BMJ
GO AIr PNR Numnber :- BEP98B

I came to know from Spice Jet that refund was initiated from Yatra portal and a full amount of rs 9, 188/- has been credit to Yatra on 13th June 2020.

1. I have never asked for a refund of the amount. why it was initiated by yatra to spice jet for the refund.
2. When a refund of Rs 9, 188/- has been transferred to you by spice jet, why the amount has not been transferred to my account

3. What is the status of "Go Airlines" booking

Request you to please call me or reply me asap on the above points.

Your Regards

Rahat Ali Khan
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