[Resolved]  Yatra Online / Yatratrip.in — Credit shell not visible

I have an open complaint for more than few weeks now, wherein I requested for refund against my booking which was cancelled by airline however i got the reply that i should use credit shell which i have received against that booking but i can't see the credit shell option and even after multiple follow up no one is answering me where that credit shell amount is and how I'm gonna use that...with 31st march 2021 being the last day to use that credit shell, i doubt if i would be able to use that unless your pathetic customer support team responds and help me.