Yatra Online / Yatratrip.in — Delaying in the refund

My booking Id is[protected].Already I had overviewed my refund status over and over again as it is still under process.As it is already been 5+months.When I contacted the British airways they are asking me to contact them through you.I had waited recklessly. Do the need for this and contact them to do this quickly and kindly update the details on the informations as soon as possible