Yatra Online / Yatratrip.in — Denial to refund cancelling ticket charges

Parth Desai 321

Address:

Haryana

I Parth Desai had made a booking with Yatra.com for a flight in February 2021 with PNR No. SQSK9R from Ahmedabad to Mumbai.

The flight was rescheduled due to which the booking was cancelled.

As intimated by the airline company, they have given refund to Yatra.com charges, however Yatra company is denying to provide the refund.

The booking was done using a coupon which I had . And against it I had asked Yatra to give me another coupon or yatra credit, however they are denying the same and denying to refund me the amount.

The company has also stopped customer care support call line.

Request you to help and please provide your support in this matter.
My email id is : parth.desai321(at)gmail.com

Have attached the screenshot of the conversation with Yatra

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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2021

Yatra Online / YatraTrip.in Customer Care's response Dear Parth,

Greetings from Yatra.com!

As checked and found booking was canceled as per the airline cancelation charges. Hence refund was processed accordingly. Since you have made the booking using Gift Voucher hence in case of cancellation the GV is non-refundable and non-reusable. Request you to kindly refer to the Tn-C's shared with you. Hence no-refund due from our end.

Regards
Yatra Care

Jan 05, 2021

Updated by Parth Desai 321 Dear Yatra Care,
Please note that the cancellation was done due to reschedule of airlines. The Gift Voucher used was against money spent from my side and not a free of cost voucher.
If the flight is cancelled and Yatra has received the refund money from the airlines, Yatra can at least refund through a voucher or yatra money which can be used again with Yatra.com.
Non refund of money due to no fault of mine and quoting complex Tn-C's are not justifiable . It will only result that Yatra gaining the money and on the contrary am loosing my bought Voucher.

Request for support from the Forum.

Verified Support

Jan 07, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded your concern to our team, they would have the details checked and connect with you. Kindly allow us 24-48 hours. Request your patience in the interim. Regards, Yatra Care

Jan 13, 2021

Updated by Parth Desai 321 Dear Yatra Care,
More than 5 days have passed but I still have not received any response from your side.
You do not have any customer care number also through which I can follow up .

@Consumer Complaints Forum,
Sir sincerely request you to intervene in the matter and support

Jan 20, 2021

Updated by Parth Desai 321 Dear ConsumerComplaints Forum,
Request you to kindly help as YatraCare is not responding.