Yatra Online / Yatratrip.in — did not refunded money from march booking

Yatra Online / Yatratrip.in — did not refunded money from march booking

J Jaisinghpatna

Hi i am jai i had my ticket on 25th march 2020 from yatra, due to lockdown in india my ticket got canceled. I did try to cancel my ticket manually but i was unable to do that. I did email and calls to yatra they said we don't have any information on your refund once your airline company will provide any refund you will get that money back. It has been more than 4 month any they did not refunded my money. My booking id is[protected] my ticket was from dallas to new delhi. Please help me to get my money back i am still waiting for that and my credit card company is calling me everyday to pay that money, i don't have money to pay them. Please help me. Was this information helpful? No (0) Yes (0)
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Jaisinghpatna

Please help me with Yatra owners Information I want to send email or anything so that they can Understand my situation I am using Yatra from more than 5 Years and I had many issues how there support system is working I don't know every time you call them and they will ask you to wait. And being a business person you can understand how difficult it is to call them for even domestic's flights,

Bad thing is they are not refunding money if you not contact them. That money is going for Yatra ...

Thank you

Yatra Online / YatraTrip.in Customer Care's response, Jul 17, 2020

Verified Support

Dear Jaisingh,

Greetings from Yatra.com!

As we checked you were already in contact with our support team related to your concern/query and required information/details were shared with you against communication Ref No. YA:25334511. For further assistance kindly write back on the same email thread for our team to check and assist you better. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response.

Regards,
Yatra Care