[Resolved] Yatra Online / Yatratrip.in — Didn't refund my full money
P
Pranjalpratyush
from Chennai, Tamil Nadu
Mar 31, 2022
Apr 1, 2022
This thread was updated on Apr 1, 2022
I booked my flight through yatra app. AirAsia cancelled my booking and generated full refund to me through yatra. But yatra deduct some convenience fees rupees 830/- and refund my remaining amount. If i cancelled the booking then I can understand this deduction but if airline cancelled my booking then y we should pay convenience fee to yatra. Y customers have to suffer due to airline mistakes.
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May 10, 2022
Complaint marked as Resolved
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2022
Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Please be informed that Yatra Convenience fee charged at the time of making the booking is non-refundable. Regards, Yatra Care
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