[Resolved] Yatra Online / Yatratrip.in — Error in booking while amount is deducted

Juliana Hmar

Address:	795128
Website:	google

Sir

I have got a message about refund of fees on my reference no[protected] saying that the bank will take process but i have not got the message about refund of fees from my reference no[protected] of which the amount have also been deducted while booking is not successfull. Please pay back for this reference no[protected] also which i have book from axis atm.

Sincerely yours
Juliana lalchawngmawi
[protected]@gmail.com

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Sep 18, 2016

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2016

Yatra Online / YatraTrip.in Customer Care's response Dear Juliana,

Greetings from Yatra.com

Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in this interim.

Regards,
Yatra Care

Verified Support

Aug 17, 2016

Yatra Online / YatraTrip.in Customer Care's response Dear Juliana,

Greetings from Yatra.com

Booking reference no[protected]

We sincerely apologize for the inconvenience caused. We would like to inform you that full refund of amount INR2015.00 will be processed from our end with in 24 hrs. Your bank may take 2-7 working days to credit this amount into your account. We request your patience in the interim.

We hope that we resolved your query.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com

Regards,
Yatra Care