[Resolved]  Yatra Online / Yatratrip.in — Europe package

Address:	New Delhi, Delhi, 412105
Website:	www.yatra.com

I had booked Europe package with YATRA on 28th Oct 2015 with booking amount of 15, 000 Rs for family of 2 adults and 1 kid. After one month they asked me to pay 40, 000 Rs for reservation of tickets, which also was paid. Every time when they call they give only 24 hrs to pay or pressurize saying that your package deal will be cancelled. I paid final amount on 11th April. (Total is 3, 87, 506 Rs ) Which was followed up by YATRA person daily at least 2-3 times.
On 20th April he confirmed that your schedule has been cancelled. As we had made many arrangements of leaves, projects in hand, Visa of my husband, he travelled from Jamshedpur to Kolkata for visa, we collected all documents, etc. I requested for any other schedule which will give option of processing visa and travel same time. YATRA quoted me almost 1 lac Rs. extra for Australia package, so I requested my money back on 24th April. YATRA fellow told me it takes 4-5 working days to receive money back. (While they pressurize to pay in 24 hrs otherwise the package is not valid for consumers). Today it’s 10th May and I haven’t received money back and still no clue when I will receive the same.
Its mental torture to call them daily without any concreate answer. YATRA fellow never bothered to call me in last 15 days. Rather when I called he told me if my money would have been in bank I would have earned 500 Rs. interest… So as if it’s nothing great that YATRA is not refunding money on time.
With this package YATRA had offered me e-cash of 15, 000 Rs. Today neither they have paid me my money neither the e-cash plus the amount of time I spent on follow up is quite measurable. I can produce all the evidences of the money paid and calls done with YATRA.