[Resolved] Yatra Online / Yatratrip.in — False information on the website, took money and not responding | |
Recently I had a booking with yatra. Booking id is[protected] The hotel confirmed that they don't accept booking with Yatra. Still yatra showed it as available and charged me money. No customer support service is working. No chat support not even call number. They are not responding or refunding my money. It is really very difficult and poor. Was this information helpful? | |
Dec 19, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Nov 15, 2021 Yatra Online / YatraTrip.in Customer Care's response Dear Falak, Greetings from Yatra.com! Kindly accept our sincere apologies for being unable to confirm your booking at Chouki Dhani Resort. We at Yatra will try our best to ensure that such inconvenience is not caused to you in the future. Also, please be informed that your refund is under process. Kindly note, Yatra takes 24 hours to process your refund. Further, the private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to refund in your account. We would request your patience for the same. We suggest you to consider this issue in isolation and not a representation of the regular services we provide to our customers. We look forward for your continuous patronage with us. Regards Yatra Care | |
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