[Resolved] Yatra Online / Yatratrip.in — Flight booking is not confirmed but money is deducted from account.

Ashish Alexander

Jan 15, 2022

Address:

43/66, N R Peta, Kurnool, Andhra Pradesh - 518004

Hi,

I have made a domestic flight booking for tomorrow using my yatra account linked with mobile number - [protected], email id - [protected]@gmail.com.

The domestic flight booking was from KJB to BLR on 16/01/2022 (Tommrow) at 3:45P.M. Money has been deducted from my paytm wallet but my ticket booking was not confirmed. Considering the fact my travel is tomorrow I am not getting any response from Yatra support and I am confused should I wait for my ticket details confirmation or will I get an refund.

My service request id : YA: 30039367.

Name-Asish Alexander A

mobile number - [protected], email id - [protected]@gmail.com.

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Feb 26, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As checked with the given email id, there is no booking confirmed. Further, we have forwarded the request to check the payment status and will get back to you with an update with in 48-72 hours. Please note if the amount is charged to us the same will be refunded from our end. We appreciate your patience in this. Regards, Yatra Care

Verified Support

Jan 17, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Ashish,
Greetings from Yatra.com!
Your refund of INR 1856.00 has been processed from our end 17 JAN 2022. Yatra takes 24 hours to process the refund, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Thanks, Yatra Care