Yatra Online / Yatratrip.in — Flight booking payment issue

Yatra Online / Yatratrip.in — Flight booking payment issue

V Vishruth Kumar from Powai, Maharashtra Nov 1, 2022 Nov 2, 2022 This thread was updated on Nov 2, 2022

I was booking an Indigo flight for 5th Dec 2022 (Ahmedabad to Bangalore, 9.00 AM). After entering the OTP for debit card payment, the Yatra app stated that "something went wrong" and brought me back to the payment page. But the amount was debited from my account (got the sms and checked the statement). Unfortunately yatra doesn't have customer care for domestic flights so I wrote mail to the customer support (YA:[protected]. I demand for my refund. Kindly escalate this issue. Please find the screenshot of the bank confirmation for the payment proof in the attachment. Thanks Vishruth +1 photos Was this information helpful? No (0) Yes (0)
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Nov 2, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care