[Resolved] Yatra Online / Yatratrip.in — Flight ticket not booked but account got debited

Rajagopalan Venkatakrishnan

Jan 23, 2022

Address:

1101, 11th Floor, Tower B, Unitech Cyber Park, Sector 39, Gurgaon, Haryana, India

When I tried to book flight ticket to travel from Chandigarh to Chennai on 4th Jan 2022 to travel on 5th Jan 2022 through yatra online services, amount for Rs.15802/- got debited from my Credit Card Account but ticket not booked.

Even I got a SMS from Yatra stating that the transaction is not success amount will be credited back to your bank account. But till now amount not yet credited back. Booking reference number is[protected]

Bank confirmed that the amount was settled on 5th Jan 2022 to the Merchant. Hence request Yatra to refund the amount debited.

I had sent lot of mails on this subject to Yatra customer support. But till now there is no reply

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Jan 30, 2022

Complaint marked as Resolved

Yatra has refunded the amount debited to my credit card account. Thanks

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used for making the booking to enable us to check the details and assist you. Regards, Yatra Care

Jan 27, 2022

Updated by Rajagopalan Venkatakrishnan Mail id is [protected]@yahoo.com

Verified Support

Jan 28, 2022

Yatra Online / YatraTrip.in Customer Care's response Greetings from Yatra.com! Hi, As checked with the given email id, there is no booking confirmed. Further, we have forwarded the request to check the payment status and will get back to you with an update on the same communication thread within 48-72 working hours. Please note if the amount is charged to us the same will be refunded from our end. We appreciate your patience in this. Regards, Yatra Care

Verified Support

Jan 28, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Thank you for your patience. We would want to inform you that your amount of INR 15802.00 has been refunded from our end in the same mode of payment. Further, your bank may takes 5-7 working days for the credit to reflect in your account. Regards, Yatra Care

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Comments

Nehal Varshney

Feb 10, 2022

I recently made a payment to book mahagun sarovar portico hotel in ghaziabad from the name of nehal varshney, money got debited but no confirmation received.

LUV PRATAP JATWAR

Feb 15, 2022

Hii yatra team.
I made a reservation on 14.02.22 for an international flight from kiev ukraine to Delhi India. The amount is dedicated from my account but ticket status is awaited. My flight date is tomorrow. Till now it's more than 8 hour I didn't got ant confirmation nor any refund amount.