[Resolved] Yatra Online / Yatratrip.in — Flight tickets booking not confirmed but amount got debited | |||||
I tried to book an air ticket ( BBI - ATQ) from yatra.com on 12th Nov, 2020, however due to some technical issue the ticket booking was unsuccessful, and the amount got debited from my account. I have already mailed them all the details as per their requirement, many times in [protected]@yatra.com email ID and also tweeted in yatra.com official twitter account, but haven't got any reply from yatra.com till now. They have also confirmed that due to some technical error my booking was not confirmed. I have attached screenshot of my transaction & confirmation from yatra.com. I request a refund at the earliest, as I am facing a serious financial problem due to the economic consequences of the ongoing COVID-19 pandemic. Was this information helpful? | |||||
Dec 15, 2020 Complaint marked as Resolved Money refunded. But I had face many problem regarding refund and Yatra customer care service is pathetic. Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Dec 01, 2020 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care
Dec 14, 2020 Updated by santoshsahoo4 On 01.12.2020 yatra mailed me that the refund amount has been processed to my account and bank may take 2 to 7 days to refund the amount. its already been more then 12 days i haven't received any refund, meanwhile on 13.12.2020 they have mailed again saying refund has been processed and it will take 2 to 7 more days. moreover i make the payment of the booking via net banking and they are saying that i have made via debit card. I can't understand this. They are also not clearly saying about refund and taking too much time. Plz note that I am in urgent need of money. Both mail of yatra dated 01.12.2020 & 13.12.2020 attached   | |||||
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+91 95 5580 0800 [Customer Support]
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+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
With reference to your mail dated Nov 30, 2020, 3:56 PM from [protected]@yatra.com.
I would like to inform you that my payment mode of booking was Net Banking, which I have already mentioned in my previous mail. But as per your trailing mail payment mode is Debit card.
And also, I am unable to understand the booking information given by you in your mail; i.e. (Booked by : - Ruchi Awasthi, Booking Date:- 30 Nov 2020 14:42) As, I booked tickets on 12.11.2020 by myself through Yatra mobile App.
Kindly find the attached file of your mail.
Please clarify the above mentioned doubt.