[Resolved] Yatra Online / Yatratrip.in — Flight tickets doubled while booking. Request to refund extra amount charged.

[Resolved] Yatra Online / Yatratrip.in — Flight tickets doubled while booking. Request to refund extra amount charged.

H harirhk Mar 5, 2022 Mar 8, 2022 This thread was updated on Mar 8, 2022

Ear Sir/Madam Yatra.com tricked in paying double the ticket amount from Tirupathi to Hyderabad Date of booking 25 Feb 2022 Date of journey 13 may 2022 Name Rayana Hari Krishna Ph [protected] Pnr OCNJQJ 1. Flight details I booked with double amount SG3752 6.40 pm 13 may 2022 For 7 passengers 2 in Yatra app I searched flight with 2500 ticket price . Same was price in ibibo. 3 when entered credit card details it popped up message that price got updated to 5500 per ticket price 4. I cancelled and researched in Yatra app and saw price is increased to 5500. 5. So panicky I booked with high price for 7 passengers 6. Later I checked on ibibo and found ticket price is 2500 for same flight I booked. 7. Only on Yatra mobile app it was showing high price of 5500 8. I tried to contact Yatra via mobile chat and placed the issue but no response. 9 Sir I request to see in matter. I want full refund Of 40789 rs . Total amount or charge only for 2500 and refund extra amount . For 2500 ticket, total amt of approx 27000 was coming. 10. Please look in matter so that if required I can book fresh ticket with low price. +2 photos Was this information helpful? No (0) Yes (0)
Apr 8, 2022 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Mar 05, 2022 Updated by harirhk Sir as on 27 Feb 2022, ticket price for 13 may 2022 at 6.40 pm for same above flight from Yatra and ibibo is attached for ur reference It’s 2903 rs per passenger. I was charged 5500 per ticket on 25 Feb for same flight by showing auto increasing price at last moment of booking Mar 05, 2022 Updated by harirhk Sir I have added this complaint on 27 Feb 2022 . I had this booking issue with Yatra.com. I doubt it was not assigned to Yatra.com so created new complaint Verified Support Mar 06, 2022 Yatra Online / YatraTrip.in Customer Care's response Dear Harirhk, Greetings from Yatra.com! We would want to inform you that fares are dynamic in nature and keeps on changing as per availability and if there is any change in the itinerary while confirming the booking, system will not confirm the booking. Same has happened in your case too. Regards Yatra Care Mar 08, 2022 Updated by harirhk Dear Yatra, Initial price was 2500 Dynamic price 5500 I.e more than double. Only for my login it was showing 5500. But if I check at web page as a guest it shows original price I. 2500. So that means it’s trick. As u know am booking for 7 passengers artificial price hike was created. After a week also I saw price as 2500 or max of 2900 in Yatra and other sites like Ibibo. I booked this on 25 Feb way advance . I look like fool if I will tell that I booked at such high price even though someone can book with low price as of today. I request to refund extra amount charged. Mar 08, 2022 Updated by harirhk As of now price is below 2482 check the attachment for prices from Yatra.com Verified Support Mar 08, 2022 Yatra Online / YatraTrip.in Customer Care's response Dear Harirhk, Greetings from Yatra.com! As informed in our previous communication that fares are dynamic and can change as per the availability at the airline end. Kindly note the amount charged by Yatra at the time of booking was paid to the airline for the confirmation and the same can be checked with the airline. Regards Yatra Care
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