Yatra Online / Yatratrip.in — Fraud company they cut almost 1700 on flight cancellation in 1/2 an hour

I booked a flight on yatra.com on 26 Aug. I booked my flight for Rs 5881.07
But by mistake I have booked twice
And I cancelled one flight. On that flight I used my credit card for some discount Reason. I got a discount of Rs 975 on flight ticket. I cancelled the flight within 1/2 an hour of booking and yatra charged over 1600 for cancellation. I called yatra and asked why so high cancellation charges. They said discount amount is non refundable(Rs 975), airline charges Rs.500 and yatra convenience fee of rs Rs.450 something. I am a student and by seeing this much cancellation rate on yatra. Yatra don't Even bold these kind of important details while giving discounts. Yatra is a big fraud company.

Booking Id:[protected]
Flight booked on :26 Aug
Flight PNR:BZRBMX
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Dear Nomaan,

Greetings from Yatra.com!

We would like to inform you that in case of cancelation or changes charges are applicable as per the airline and Yatra policy and the same is mentioned at the time of booking, please note we have received the refund from the Airline post deduction of applicable charges and in case of cancellation apart from the Airline charges, Yatra service fee of INR 400 per person per sector is applicable.

Disclaimer: Promotional Discount, Yatra Convenience fee, and insurance charges are non-refundable.

Regards
Yatra Care
Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Kindly allow us time to go through the details and assist you. Request your patience in the interim. Regards, Yatra Care
As per records, you have cancelled your booking online dated 26 Aug 2023 with applicable charges and your refund of INR 4259.99 has been processed from our end on 14 Sep 2023 in same mode of payment. Please find below the bifurcation of the refunded amount:

Ticket Cost: INR 6136
Airline Cancellation Penalty Deducted: INR 500
Promotional Discount Deducted: INR 976
Yatra Service Fee Deducted: INR 400
Total Refund Amount: INR 4259.99

Please note Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable. Regards, Yatra Care
As per records, you have cancelled your booking online dated 26 Aug 2023 with applicable charges and your refund of INR 4259.99 has been processed from our end on 14 Sep 2023 in same mode of payment. Please find below the bifurcation of the refunded amount:

Ticket Cost: INR 6136
Airline Cancellation Penalty Deducted: INR 500
Promotional Discount Deducted: INR 976
Yatra Service Fee Deducted: INR 400
Total Refund Amount: INR 4259.99

Please note Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable. Regards, Yatra Care

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