Yatra Online / Yatratrip.in — Fraud with Senior Citizen ticket by not refunding the right amount

Address:

6th & 11th Floor, Tower D, Unitech Cyber Park, Gurgaon Sector 39, Gurgaon - 122001, Opposite HSBC Bank

This is regarding refund of E ticket no[protected] of a senior citizen person which yatra has processed from its own and taken refund from Air India without any request initiated from my side (Traveller side). Due to which we have faced so many difficulties and 35000 expense on funds for booking the new ticket .

After long chain of followup on calls and mails Yatra responded that they will give only Rs 13000 against Rs 35000 ticket and also intimated that refund is auto processed from Airlines and we can not do anything about the deductions made by airlines.

I Have bought ticket from Yatra and yatra is responsible for any deductions made by auto processed refund from Airlines or if it is from Yatra. When traveller have not initiated refund why traveller bear the deductions that too 23000 Rs deduction.

Ticket details and events details are as below:

This ticket was originally booked from Yatra for travel of delhi to Chicago and Chicago to delhi in 2020 which we could not use due to lockdown and rescheduled it for 2021 from AIR INDIA office for following dates:

Traveler details- Shri Bhagwan tyagi

16 March 2021 - Delhi to Chicago
23 Jul 2021 - Chicago to Delhi

My father Shri Bhagwan tyagi boarded the flight on 16 March 2021 successfully. when I called Air India to change the date of 23 July 2021 which is scheduled from Chicago to delhi, it was informed by Air India representatives that Yatra has already taken refund for this ticket.

Now Yatra is telling me that they have not processed the refund and airlines did.

Issue is that both airlines and Yatra getting benefitted out of it and deductions of tune of Rs 23000 bear by traveller for no fault. I request this forum to initiate action against the same and penalize Yatra for his actions which not only harassing their customers by doing frauds monetray but also giving mental harrasement to do all these things. and reuest to refund my entire amount