[Resolved]  Yatra Online / Yatratrip.in — Got ripped off rs. 10,000 by a yatra executive over the phone

Address:Darjeeling, West Bengal, 734001
Website:www.yatra.com

This is to bring to your kind notice that mr. Devendra kumar (Yatra's customer executive) was very desperate for me to transfer rs. 10, 000 in yatra's account and he kept insisting that he won't be able to give me a final quote for my europe trip until and unless i deposit rs. 10, 000 in your account.

I requested him again and again that i can do it only after getting a final quote but he was adamant that he cannot give me a final quote until i deposit rs. 10, 000 in your account.

After much apprehension, i finally deposited the money and requested him to confirm the amount.

As expected, the budget that he gave me was way above my expectations. The hotels i wanted to stay in wasn't available with mr. Devendra kumar. So i requested him to refund the complete amount as committed by him.

It was 12th march when i requested him to refund my rs. 10, 000 back. He assured me that it will be refunded in my bank within 7 working days.

Today it is 16th april (It's been more than a month now) and i am yet to get my money.

I have been emailing this man like an and their is no response from his side.

Before i made the payment, he used to call me 4 times a day and send me 7 emails requesting for the payment. Now he doesn't even bother to reply me.

I have already sent my bank details, cancelled cheques as requested.

I would appreciate if i could get the money in next 24 hours.

Never coming back to yatra.com again and will advise all my friends and family members to stay far away from you.

Thanks,

Regards,
Saurav agarwala
+[protected]
An unfortunate person who happened to trust yatra.com
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Aug 8, 2021
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Dear Sourav,

Greetings from Yatra.com!

Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in this interim.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.

Best Regards,
Yatra Care
Dear Saurav,

Greetings from Yatra.com!

We regret the delay. Would like to inform that refund has been initiated under Yatra reference number YH2535270 and it will take 5-7 working days to reflect in your account. Request your patience in this interim.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.

Best Regards,
Yatra Care

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    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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