[Resolved] Yatra Online / Yatratrip.in — Horrible experience till now | |||
We booked a package to bangkok and pattaya. Yatra ref no yh2832055. First: the incharge of our package tour did not send any details regarding the trip till 2 days we were due to travel. We were really worried as we were travelling with a 18 mnth old baby. We wanted to make sure about the hotels. After repeatedly calling we finally got a itinerary flight details etc. But the flight details were all goofed up. They put my name with some elses baby. And my baby name and ticket was added to someone else. This created a lot of confusion at the time of getting boarding pass. We had to wait for good 1 hr till the issue was resolved. Now coming to the hotel in pattaya the rooms blocked by them have no view. However they are the most corner rooms. I mean this is terrible. And lastly after repeatedly requesting and mentioning that we want an early chk in no response was given. Very unprofessional attitude and totally inacceptable. Was this information helpful? | |||
Sep 18, 2016 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Aug 17, 2016 Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Goyal, Greetings from Yatra.com We sincerely apologize for the inconvenience caused. We have shared this feedback with our concerned team. Kindly allow us time to investigate this matter. We assure you the resolution at the earliest and request your patience in the interim. Regards, Yatra care Verified Support Sep 27, 2016 Yatra Online / YatraTrip.in Customer Care's response Dear Nidhi, Please accept our sincerest apologies for the inconvenience faced by you and your team during your holidays. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur. Once again, We would really appreciate if you would allow us another chance to organise your future holidays, as we truly value your support and association. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com Best Regards, Yatra Care | |||
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