[Resolved] Yatra Online / Yatratrip.in — Hotel booking confirm by yatra and money got deducted but hotel owner said they are temporarily closed

Twinkal91

from Bengaluru, Karnataka

May 18, 2022

Address:

3rd Main, 24, 3rd floor, Brindavan Estate

I did online hotel booking for my family trip to ooty. Yatra had confirmed my booking and charge 12600/-.
But hotel owner said they are temporarily close can not accommodated.
There no option to cancel booking by owner if i do cancel from my site they will take my full money as cancellation charge. Evenif its not my fault. I have tried contact customer car but no response.
I have sent mail also to yatra.com

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Jun 24, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

May 20, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As checked, you are already in conversation with us on the email thread and required information/ details has been shared with you. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care