[Resolved]  Yatra Online / Yatratrip.in — hotel check-in not allowed: yatra reference number[protected]

Address:

G-11, CENTRAL PARK APRTMENT, ALKAPUR TOWNSHIP, MANIKONDA

Hi
I had made booking at hotel bachan niwas jodhpur through yatra.com for 3 days starting from 25th dec/2019 to 28th dec/2019 well in adavnce
As i was travelling for the first time to state of rajasthan along with my family which included 3 year old child.
But on arrival at hotel at night i was told by hotel manager that they dont take booking from yatra and denied me the entry

This caused me and my family stress and inconvenience at night when temperature was around 11 degree.
I tried calling yatra customer care to find suitable solution but my call was not answered as they dont have customer support at night.
At night around 11pm i had to make my family (With 3 year old child) wait in car in deserted road and look for hotel rooms for accommodation
We take holiday with family to have good time but not to experience what me and my family had to go thr' at night.

Next day when i informed yatra customer care about this, they simply cancelled my booking and refunded my money.
But because of thier fault and failing to honur the service which they promise to customer when we book hotels/services through them they are liable to completely
Compensiate me finacially for my hotel booking which i have to make beacuse of there negligence.

I want yatra to refund me the hotel charges which i incured for the same duration of stay in other hotel in city of jodhpur.

Vinayak
Yatra reference number[protected]