Yatra Online / Yatratrip.in — Hotel Confirmation No: YDPWA[protected] is cancelled by Yatra after making payment

achinguy

from Delhi, Delhi

Aug 23, 2023

Address:

Yatra, Gurgaon

Hi Team,
This is to inform you that I have below booking
Sprise Munnar Resort & Spa at Munnar with Check-in: Sun 31Dec 2023
for 2 Night(s) and Check-out at Tue 02Jan 2024 for 2 ROOMS FOR 2 Night(s) and ROOM TYPE is Majestic Ponmudi Dam View With Breakfast & Dinner

I had booked this hotel with 100% payment in Independence sale at cheaper price which was confirmed by Yatra having
Hotel Confirmation Number: YDPWA[protected]
Booking Reference Number[protected]

Now after having all this Yatra is unable to book my reservation stating that "Hotel could not confirm the booking", which was not the case and it s a issue at Yatra's side.

They offered me 2-3 alternate star property against 5 star property which were not at par. To hide their mistake they even offered me Rs. 2000 refund against cancellation.

This definitely seems Yatra is struck and could not resolve this issue. I have asked them to provide a comparable property to the property I have booked and do not want refund.

I never wanted alternate property, but I cooperated with Yatra to go with it . But my only concern is to provide a similar property with similar inclusions.

Please help at the earliest.

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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2023

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As per records, you are currently engaged in a conversation with us on the email thread under Interaction Id: 39211176. Please be assured that we are actively working on addressing your concern and finding a resolution. We understand the importance of timely updates and will get back to you with the necessary information and solution on the same email thread. Thank you for your patience and cooperation. Regards, Yatra Care

Sep 20, 2023

Updated by achinguy Regarding my booking reference number:[protected]
Hotel Confirmation Number: YDPWA[protected] at Sprise Munnar.

Yatra has failed to made booking.

Sorry to say that I have been following with Prasad Gaitonde from 1 month in order to make alternate booking which Yatra could not confirm. But he has failed to do any booking till date and he is just making the timepass.

I cannot wait any longer and now I want my original booking that is at Hotel Sprise Munnar.

Kindly arrange to book the same or I would need to escalate the matter further.

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Comments

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 23, 2023

Verified Support

Dear Achin, Greetings from Yatra.com! We regret the inconvenience caused. According to our records, we have been in touch with you, and the details were discussed and conveyed through the registered email thread labeled 'TG:39211176'. If you need any additional help, please don't hesitate to reply to the same email thread so that we can review and provide you with better assistance. Best regards, Yatra Care.