[Resolved] Yatra Online / Yatratrip.in — Incorrect bill, service not provided when I paid for it | |||
I booked a ticket from Delhi cochin return flight from Yatra.com on 10th march. I selected 6 meals for my return journey on 7th April 2016 in extras and paid 100580 Rs. Yatra.com sent me confirmation email on 10th March and it showed extra 6 meals. To my surprise when I took my return flight there was only 5 meals. I called up customer support of yatra.com and they kept saying that I only paid for 5 meals, they even sent me a new bill on 7th April which shows total bill amount of 100400 Rs. What they charged me on 10th March was 100580 Rs. How can they even disregard bank transaction and their confirmation email sent on 10th March. My child could not get the request meal because they messed up my booking even after charging for the service they didn't provide it. For resolution I want a written apology from them and a refund of 180 Rs. Thanks Anant Agarwal [protected]@yahoo.com [protected] Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Anant,
Greetings from Yatra.com
Please accept our sincere apologies in this regard. As we checked our team was in contact with you and informed that your refund of INR 180.00 has been processed on 11th March, 2016 from our end and you are requested to kindly check with your bank.
We would like to inform you that the bank also takes 5 to 7 working days to reflect the amount in your account. Hence, you are requested to wait till that time and cross check the status of refund from the concerned bank after the completion of this period.
We would like to thank you for your patience and cooperation, and look forward to book your travels again.
We have taken up on a serious note & feedback has been shared with the concerned team to avoid such technical issues in future. In case you have any more queries or request, please contact us on our toll free number[protected]X7) or you can write us at [protected]@yatra.com .
Regards,
Yatra Care
Greetings from Yatra.com
Please accept our sincere apologies in this regard. As we checked our team was in contact with you and informed that your refund of INR 180.00 has been processed on 11th March, 2016 from our end and you are requested to kindly check with your bank.
We would like to inform you that the bank also takes 5 to 7 working days to reflect the amount in your account. Hence, you are requested to wait till that time and cross check the status of refund from the concerned bank after the completion of this period.
We would like to thank you for your patience and cooperation, and look forward to book your travels again.
We have taken up on a serious note & feedback has been shared with the concerned team to avoid such technical issues in future. In case you have any more queries or request, please contact us on our toll free number[protected]X7) or you can write us at [protected]@yatra.com .
Regards,
Yatra Care
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+91 95 5580 0800 [Customer Support]
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+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Greetings from Yatra.com!
Regret the inconvenience caused. Would like to inform that refund of INR 180 has been initiated and it will take 3-5 working days to reflect in your bank account.
We have taken up on a serious note & feedback has been shared with the concerned area manager and the supplier. However, again we request that kindly treat this as an isolated case and rest assured you would never have this kind of experience in future. Would be obliged if you give us another chance to serve you better.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care