[Resolved] Yatra Online / Yatratrip.in — Incorrect promo discount extra baggage not included in booking. PNR: ZETFMX

kumaraaaa

Jun 11, 2021

Website:

Yatra Com App

1.) During Flight Booking, I Had Added Extra Baggage For 5Kgs. But After Payment The Extra Baggage Was Not Included Due To Yatra's Technical Issues Due To Which I Had To Pay Extra At The Airport Counter .Extra Baggage Cost Is Lesser At The Time Of Flight Booking Than Paying At Airport Counter . (Loss Of Rs.4000)
2.) Also Yatra Was Running A Promo Discount Offer Of Rs.700/Pax But I Was Given A Discount Of Only Rs.600/Pax (Loss Of Rs.200)

PNR: ZETFMX

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Aug 8, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Jun 11, 2021

Updated by kumaraaaa Please ask Yatra to refund me Rs.4200

Verified Support

Jun 20, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi,

Greetings from Yatra.com!

Sorry for the trouble caused. As we investigated and found that as per booking records, we had received the amount of INR 9162 only instead of INR 13162 as mentioned on the shared screenshot under Yatra reference number[protected]. Please note we have not received the baggage amount from your end. Hence, it was not added at the time of booking. As per the update, the correct discount of INR 1200 was provided at the time of booking. Please be informed that as per the offer terms and conditions, the discount was INR 700 per person (Maximum INR 1200). We hope that the above information will suffice the purpose.

Regards
Yatra Care