[Resolved]  Yatra Online / Yatratrip.in — International flight Refund Not processed

My air tickets to Dubai were cancelled by the airline itself, and they have spoken to me and said I will recieve a 100% refund. I had booked it through Yatra website, and when i go to claim my refund, it still says that 18000₹ will be airline cancellation charges. Tried contacting Yatra through calls and emails both MULTIPLE times but have received no resolution. Please please help.
Was this information helpful?
No (0)
Yes (0)
Feb 3, 2021
Complaint marked as Resolved 
I FINALLY found a customer care number, and spoke to the executive who guided me step by step for the refund process.
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yatra Online / YatraTrip.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    2577
    Pending
    347
    Resolved
    1923
    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
    View all Yatra Online / YatraTrip.in contact information