Yatra Online / Yatratrip.in — Lockdown cancellation Refund not received - Fraud : Yatra said 2 months back refund initiated

For lockdown flight cancellation, I was provided with a transaction reference number for my refund of Rs 9600 on Sept 11, 2020. But I have not received refund till date. I have sent atleast 10 followup emails after that but there is no refund till date.

Yatra reference number is[protected].

When I contact the support team, they say wait few more weeks. It has happended atleast 5 times in past 2 months. Few more weeks? Are you people senseless? Does it take more than 3 months for refund to be processed in India after refund is initiated?

My bank says that no refund was initiated for this reference number. This is fraud by Yatra.com in India,

I will initiate an FIR with my local police and also a legal case in appropriate courts against Yatra.

I wont leave Yatra for all the mental agony and stress inflicted upon me.

Sincerely
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Government to take legal action against Yatra.com under sutaible section of the Indian Penal Code for such breach of trust.

Since Yatra.com is working under government policy to make business with the people, its govt responsibilities to take care of such fraud by Yatra.com
Yatra Online / YatraTrip.in Customer Care's response, Jul 23, 2021
Verified Support
Hi,

Greetings from Yatra.com!

We would request you to kindly share with us the details of the issue you have faced along with your Yatra booking reference number and registered email ID to enable us to assist you.

Regards
Yatra Care

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