Yatra Online / Yatratrip.in — Money deducted but ticket not issued

Address:Hyderabad

Dear team
I booked a ticket from Ananthapur to Madurai in yatra app on 1st sept 2021 for orange travels and paid the payment through paytm at sum 1653 and got deducted from my bank account and ticket not issues yet i mailed to [protected]@yatra.com but no response till yet please resolve my issue so as to book another ticket

Name on booking : D BHAVANI
contact num: [protected]
Ticket issued from yatra acc: d.[protected]@gmail.com
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Sep 01, 2021
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! We would request you to kindly share the email id used while making the booking to enable us to check the details and assist you. As checked with the given email, there is no transaction found. Regards, Yatra Care
Sep 19, 2021
Updated by Uday2394
We didnt received any refund and its been 20 days till date and im attching all the screenshot regarding this particular complaint

Complaint comments 

Comments

Its d.[protected]@gmail.com or [protected]
E cash also redeemed check once

Yatra Online / YatraTrip.in Customer Care's response, Sep 2, 2021
Verified Support
Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the details to check the payment status from our end and initiate the refund. Yatra takes 48-72 hours to process the refund. Further, your bank may takes 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
Uday2394's [Complaint's author] reply, Sep 15, 2021
Its been 15 days still not yet received any refund from your end and expecting it to get asap

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