[Resolved]  Yatra Online / Yatratrip.in — Money deducted while transaction failed

Hi Team,

While booking a ticket using SBI Net Banking on 02/03/2021 around 13:34, the transaction failed but the money Rs.9816 got deducted from my account.
Could you please help me in the refund process ?

I have made 2 successful transactions after that using my debit card. I have provided the screenshot for your reference .
Please let me know if you need any more details.

I provided the email id - tanmay.[protected]@gmail.com and phone number as 9836xxx678 while booking.

Thank you,
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Aug 12, 2021
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Mar 07, 2021
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! Regret the inconvenience caused. We request you to kindly share the email address used for the transaction to enable us to assist you. Thanks.
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