[Resolved] Yatra Online / Yatratrip.in — Money got deducted but not got confirmation | |||
I have booked hotel from yatra app using my UPI for Vishakapatnam on 25-27 stay. I paid the money using my upi and money got deducted from the account but when I opened the app there is no confirmation happened for the same. Also there is no history shown for any failure or confirmation about the same booking. I called hotel staff but they told there is no booking made with respect to my name. Please help to check this. I used [protected]@upi in and phone as: [protected] I made booking using name Diksha verma and got deducted total amount as 6155 rs. please find the screenshot for the above issue. Money Got deducted but not got confirmation for booking.. Was this information helpful? | |||
Nov 4, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Sep 24, 2021 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
Verified Support Sep 25, 2021 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As checked, you are already in conversation with us on the email thread and required information/ details has been shared with you that your refund of INR 6155 has been initiated from our end. Further, your bank may takes 5-7 working days for the credit to reflect in your account. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care
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