Yatra Online / Yatratrip.in — My money got deducted but train tickets are not booked

Address:Gurgaon

I tried to book my train ticket from Guwahati to New Jalpaiguri on 23rd Jan 2021. I initiated the transaction on 30 dec around 9 am. My payment was successful of Rs 1562.82 but my train tickets are not booked. Please refund the amount as soon as possible. The payment was done through PhonePay UPI. Attached is the screenshot of the same
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Dec 30, 2020
Updated by sharik3836
You can reach me at [protected]
Dec 30, 2020
Updated by sharik3836
Transaction reference for the above mentioned issue - T2012300855390011322665
Dec 30, 2020
Updated by sharik3836
Emaid id used for booking - sharik.[protected]@gmail.com
Complaint comments 

Comments

Dear Sharik,

Greetings from Yatra.com!

This is regarding your refund request under booking reference number[protected].

We would like to inform you that a refund of INR 1562.82 for your booking has been processed on 1562.82 which may take 2-7 working days to reflect in the original mode of payment. You will receive an email notification regarding the same.

Regards
Yatra Care
Dear Sharik,

Greetings from Yatra.com!

This is regarding your refund request under booking reference number[protected].

We would like to inform you that a refund of INR 1562.82 for your booking has been processed on 1562.82 which may take 2-7 working days to reflect in the original mode of payment. You will receive an email notification regarding the same.

Regards
Yatra Care

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