Verified Support
Sep 21, 2016
Yatra Online / YatraTrip.in Customer Care's response Hi Prateek,
Greetings from
Yatra.com!
Regret the inconvenience this may have caused you. Please share your registered email ID with us. We will be please to assist.
Best Regards,
Yatra Care
Sep 21, 2016
Updated by prateek zordan prateek.[protected]@
gmail.com
Sep 21, 2016
Updated by prateek zordan i went through
yatra.com as a guest with the id - prateek.[protected]@
gmail.com and mobile no. [protected]
on the date 13/9/2016 at 12:10am but no message i received as i had a conversation with
yatra customer care ..they told me that the booking were on the id - eicher.[protected]@
gmail.com its my firm id..no message were there too for the confirmation and as the primary policy rule the confirmation must be send to the phone number that the customer have register while booking..
Verified Support
Sep 22, 2016
Yatra Online / YatraTrip.in Customer Care's response Dear Prateek, We are not able to find the transaction details with both email IDs. Please share your Bank statement at [protected]@
yatra.com. Our team will check and confirm you the status. Thanks
Sep 23, 2016
Updated by prateek zordan PAYMENT DETAILS REQUIRED -
YATRA.COM
We would like to request you to please provide us below required details to process further.
1. Name of the card holder--- prateek choudhary
2. Mode of Payment - debit card online payment
3. 16 digit credit card / Narration number in case of net banking
4. Amount charged, if twice please mention - 4960 once charged
5. Date of transaction - 13/09/2016 at 12:10 am
6. Bank Statement (Please send as an e-mail attachment)/ Txn Id[protected]
7. Type of Booking (Flight/Hotel) - domestic flight
8.
Yatra Reference Number (If generated) - Not generated
9 . Email Id which was used at the time of booking - prateek.cho
Sep 23, 2016
Updated by prateek zordan PAYMENT DETAILS REQUIRED -
YATRA.COM
We would like to request you to please provide us below required details to process further.
1. Name of the card holder--- prateek choudhary
2. Mode of Payment - debit card online payment
3. 16 digit credit card / Narration number in case of net banking
4. Amount charged, if twice please mention - 4960 once charged
5. Date of transaction - 13/09/2016 at 12:10 am
6. Bank Statement (Please send as an e-mail attachment)/ Txn Id[protected]
7. Type of Booking (Flight/Hotel) - domestic flight
8.
Yatra Reference Number (If generated) - Not generated
9 . Email Id which was used at the time of booking - prateek.[protected]@
gmail.com
Sep 25, 2016
Updated by prateek zordan Bank statement--
Thank you for using your
SBI Debit Card 519XX9887 for a purchase worth Rs4960 on POS PAYUST[protected] at
www.yatra.com txn#[protected].
1. Name of the card holder--- prateek choudhary
2. Mode of Payment - debit card online payment
3. 16 digit credit card / Narration number in case of net banking
4. Amount charged, if twice please mention - 4960 once charged
5. Date of transaction - 13/09/2016 at 12:10 am
6. Bank Statement (Please send as an e-mail attachment)/ Txn Id[protected]
7. Type of Booking (Flight/Hotel) - domestic flight
8.
Yatra Reference Number (If generated) - Not generated
9 . Email Id which was used at the time of booking - prateek.[protected]@
gmail.com
Kindly see the details above...if amount is deducted and i didn't get any confirmation of flight neither in my phone number nor in email...primary policy states that any commercial sites have to inform in the phone number that the customer provided at the time of booking ..samewise on the email id but as i made a conversation with
yatra customer care they told me that mail was sent to some other id ...how does it possible but if i made a ticket with the
id-prateek.[protected]@
gmail.com and
phone number -[protected]
No confirmation was given ..this should be the mistake of
yatra.com ...how would i know if no information i get from
yatra whether the flight was booked or not...please do a favour
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