[Resolved] Yatra Online / Yatratrip.in — Non receipt of full amount of refund for air tickets booked | |||
I have booked tickets for journey from ahmedabad to hydrabad and return journey through above travel agency with indigo airlines for journey on 10/04 and 14/04/2020. Due to covid 19 flights have been cancelled. After making representation, before various authorities, indigo air lines has refunded full amount of refund and credited in agency's account the agency has refunded 50% amount in two tickets and remaining amount has been credited yaatra e cash user money. There are specific instructions from dgca to grant full amount of refund vide circular dated 22/05/2008 file no. 23-16 aed. Booking reference no.[protected] rs. 5578/- refunded rs. 5574/- credited to e cash ref. No.[protected] rs. 8475/- refunded rs. 8276 credited to e cash booking ref no.[protected] rs. 7246/- stated to have been refunded, but not credited in my bank account rs. 12775/- credited to e cash. Was this information helpful? | |||
Oct 6, 2020 Complaint marked as Resolved Mail was received asking booking reference number. In reply to the same, I have provided the information called for Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care
Reply
Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund in same mode of payment. You will receive the refund notification, once it is process from our end. We request you to please allow us 7-10 working days to further address your refund query. Regards, Yatra Care
Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund in same mode of payment. You will receive the refund notification, once it is process from our end. We request you to please allow us 7-10 working days to further address your refund query. Regards, Yatra Care
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