Verified Support
Jan 23, 2022
Yatra Online / YatraTrip.in Customer Care's response Dear Manish,
Greetings from Yatra.com!
We would want to inform you that in case of cancelation, charges would be applicable as per the airline and Yatra policy, and kindly note the same is shared at the time of booking.
Please find below the bifurcation of the refunded amount:
Ticket Cost: INR 16880.00
Airline Cancellation Penalty Deducted: INR 14700.00
Refund from Airlines: INR 2180.00
Promotional Discount Deducted: INR 2050.00
Yatra Service Fee Deducted: INR 2000.00
Total Refund Amount: Nil
Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable.
Regard
Yatra Care
Jan 23, 2022
Updated by Manish A Mehra Yatra Service Fee was Already Paid by Us at the Time of Booking. Then Why Yatra Service Fee is been deducted again from Our Refund??
Promotional discount given by Yatra is for thier Promotion, to attract customers. Yatra has to bear promotion charges of thier Brand by themselves. Not by Craving on Customers Refund Money.
Verified Support
Jan 26, 2022
Yatra Online / YatraTrip.in Customer Care's response Dear Manish, Greetings from Yatra.com! We would want to inform you that the Yatra convenience fee and Yatra service fee both are different charges the convenience charge was charged at the time of booking and the service fee charged at the time of cancelation. Regards Yatra Care
Jan 27, 2022
Updated by Manish A Mehra When Yatra Offers Free Cancellations, where this Yatra Service Fee comes in From?
Fees for Booking a Ticket is 25 bucks and Fees for Cancelling the Same ticket is 2000 bucks.
This is nothing but Lame names given to Loot on Consumers Refund money.
You will not refund the Consumers money, and will give names of Different charges to balance up the customers refund Amount.
This Yatra Service Fee is Totally Unjustified, and just a Name given to Loot the Refund Amount of Customers.
Verified Support
Jan 28, 2022
Yatra Online / YatraTrip.in Customer Care's response Dear Manish, Greetings from Yatra.com! We would want to inform you that for the said booking no free Cancellations as offered, and also want to inform you that at the time of booking cancelation charges are shared/mentioned to the passenger on the review your booking page under the fare rule tab. We regret to inform you that the Yatra service fee is non-refundable. Regards Yatra Care
Feb 09, 2022
Updated by Manish A Mehra Request You to Plz Refund the Amount Immidietly
Feb 09, 2022
Updated by Manish A Mehra At the time of Booking No Such Cancellation Charges were Mentioned/shared on the review your booking page under the fare rule tab.
Yatra is just Robbing the Refund Money of Travellers, not refunding it to customers and Rataining Customers Hard Earned Money under the name of Different non relevant charges, giving Lame Excuses.
Yatra is just Robbing the Refund Money of Travellers, not refunding it to customers and Rataining Customers Hard Earned Money under the name of Different non relevant charges, giving Lame Excuses.