[Resolved] Yatra Online / Yatratrip.in — Not received full refund | |
Hi Team, First of all why your CUSTOMER support number is not working ? It's been 2 months now trying to connect with yatra CUSTOMER support. Your management is ###. The main issue- I booked GoAir flight from yatra app on August last week. Unfortunately GoAir did make it and they cancelled the flight because of their XYZ issues with airlines. Then they apologized for the last minute cancellation and promised to refund the full amount to yatra because i booked it from yatra only. Then they informed me that they have refunded full amount to yatra and Yatra will transfer the same to my account. Now here is the twist- yatra deducted convenience fee from my refund amount. and sent me the remaining amount. Can anyone please tell me what was my fault. It was GOAirlines who cancelled my flight at last moment because they were facing some issue from their end. If Yatra wants any cancellation charges then they should check with GoAirlines. Should we stop booking flights through Yatra because if any issue they are going to charge us only.. I have sent many mails but they are not taking any actions. I am not able to even talk to anyone from support because Yatra support team Sucks. Yatra this is really terrible and pathetic management. Worst experience. I will never suggest anyone to use Yatra from now onwards. Flight details: PNR number-G62ITC wed- 2 Sep Pune to Patna Was this information helpful? | |
Aug 13, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Oct 27, 2020 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that the Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable. Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search, and seamless online booking experience to its customers. Regards, Yatra Care
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 1 Comment | |
Comments
I understand that it's non refundable..but u take charges from GoAir who has cancelled..it was their fault..why would I pay for that?? Doest that make sense?? Next time if I book 100 tickets from yatra with any other airlines like GoAir or indigo..and by chance if they cancel the tickets for their xyz issues..are you going to charge convenience fee and other fees from me? Are their no penalties for the airlines who are actually the Culprits? This is disgusting..then everyone should directly book tickets from airlines..we should boycott these third party apps like Yatra.
Reply
Yatra Online / YatraTrip.in Customer Care's response, Nov 3, 2020
Verified Support
Hi, Greetings from Yatra.com! We would want to inform you that Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search, and seamless online booking experience to its customers. This amount is charged for making the booking and stays non-refundable in all situations. Regards, Yatra Care
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