[Resolved]  Yatra Online / Yatratrip.in — Refund Application submission

Hi,

I had booked an Air India International flight via Yatra for travel in May. I was denied boarding at the airport due to new COVID related travel restrictions at the transit country. Air India said they would be able to issue a refund once Yatra submits an RA (Refund Application). I have been trying to get a confirmation from Yatra that they had submitted the RA and get the RA number so that I can follow up with Air India for 45 days now, but the support staff has kept bouncing me around. I keep getting a reply saying they will get back to me in 2-3 days, which they have said over 10 times now. Yatra does not even have a phone number I can reach them on, and they are taking advantage of the fact that I do not have a recourse through which I can contact them directly. All I need is the RA reference number (for the RA they submitted). Would greatly appreciate any help! This is honestly the worst customer experience I have ever had.