[Resolved]  Yatra Online / Yatratrip.in — Refund money 5000

Address:Telangana, Hyderabad

We had booked the bus ticket on 12/09/2020
Bus faile
Our trip is canceled due to bus cancellation.
I have a week yet I have not received my refund
Booking reference[protected]
Bus Pnr as[protected]
Website yatra.com
+1 photos
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Sep 20, 2020
Complaint marked as Resolved 
We have neither received an email nor a call from any number
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Sep 20, 2020
Updated by 287051862
I have not yet solved my problem
Sep 20, 2020
Updated by 287051862
I have not yet solved my problem
Sep 23, 2020
Updated by 287051862
Haven't understood anything yet
Complaint comments 

Comments

Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you under communication reference number YA: 26182814. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care
Not resolved my problem refund my money five thousand
Hi, Greetings from Yatra.com! We would like to inform you that as per the revert received from operator the bus was not cancelled. Hence refund would not be possible from our end. Regards, Yatra Care
287051862's [Complaint's author] reply, Sep 28, 2020
We don't know
We have filed a file in court
You know your driver knows
287051862's [Complaint's author] reply, Sep 28, 2020
We don't know
We have filed a file in court
You know your driver knows
287051862's [Complaint's author] reply, Sep 28, 2020
And we have the whole proof
I don't even need a tensen
287051862's [Complaint's author] reply, Sep 28, 2020
And we have the whole proof
I don't even need a tensen
Saying it empty does not work
My driver did not cancel
In any case, you have to pay five thousand rupees
Yatra Online / YatraTrip.in Customer Care's response, Sep 29, 2020
Verified Support
Hi, Greetings from Yatra.com! Request you to kindly help with the bus cancellation SMS/ email received from vendor to enable us to assist you. Regards, Yatra Care
You are not ready to listen to me
How often do we email
We are tired of email
It is not going to make any difference to tell you
Now my decision will be in court
Yatra Online / YatraTrip.in Customer Care's response, Oct 14, 2020
Verified Support
Hi, Greetings from Yatra.com! Request you to kindly help with the bus cancellation SMS/ email received from vendor to enable us to assist you. Regards, Yatra Care

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    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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