[Resolved] Yatra Online / Yatratrip.in — Refund not being credited to my account

[Resolved] Yatra Online / Yatratrip.in — Refund not being credited to my account

R Rahul Kumar Sevakula May 12, 2021 This thread was updated on May 12, 2021

Booking Reference:[protected] The air ticket with United airlines, was cancelled by the airline in September 2020. Yatra.com has already received the refund from the airline in February 2021. This information was confirmed to me by an email from [protected]@yatra.com on Feb 26, 2021. I shared all the necessary bank account details with them by email. Its been over 2 months and still I have not received the refund. I have all the email exchanges with me, and I have reminded them multiple times. If they reply, they only say "We would like to inform you that a refund of INR for your booking is being processed which may take 7-10 working days to reflect in the neft account." This is a difficult situation, wherein Yatra is neither providing phone support nor helping through email support. Regards, Rahul Was this information helpful? No (0) Yes (0)
Aug 5, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

May 6, 2021

Verified Support

Hi, Greetings from Yatra.com! Regret the inconvenience caused. Request you to kindly share your Yatra booking reference number and registered email id to enable us to assist you. Thank you

Rahul Kumar Sevakula's [Complaint's author] reply, May 11, 2021

Hi,

I had shared the Yatra Booking reference number earlier too. My Yatra Booking reference number is 050191748950
My registered email id is: rahul.sevakula@gmail.com

I am waiting for your response.

Regards,
Rahul

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

May 12, 2021

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share the screenshot of the bank statement on email thread which shows the credit card holder name along with the amount of INR 69747 paid on dated 05 Jan 2021. Regards, Yatra Care

Rahul Kumar Sevakula's [Complaint's author] reply, May 23, 2021

Hi,

I had already shared those details in the email thread.

Please note the following:
1) Ticket amount was paid using my credit card, with my name: RAHUL K SEVAKULA
2) The credit card bill was paid using my wife (Saumya Sevakula's) bank account

I have already shared the credit card statement, and my wife's bank account statement for refund, but have not received the refund yet. May I know, what else do you need?

May I know why are you not sending back the refund to the credit card account? I prefer it that way. Kindly expedite the refund process soon.

Regards,
Rahul