Yatra Online / Yatratrip.in — Refund not given for the cancelled flight

I have booked ticket in the month of March and in the same month the flight was cancelled. Yatra has still not provided me the refund. I have done repeated emails for the same but i did not get the refund yet.
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care
Same case with me. Yatra told that they processed refund of rs. 122573.01 for Yatra booking ref number[protected] on paper but not debited refund amount from their bank account. They play game wisely. Yatra already mentioned in their refund email for contacting bank, what a pre planned game by Yatra.

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